Terms of Service

By creating an account or using ProGrid, you agree to these Terms. If you don't agree, don't use the service.

ProGrid is a field operating system for outdoor service contractors. It includes AI job pricing (Decision Cards), a materials marketplace (Supply), and demand intelligence (Demand). Features evolve; we may add, change, or remove functionality.

You're responsible for the activity on your account, for keeping your credentials secure, and for the accuracy of the information you give us. You must be at least 18 and have authority to bind the business you represent.

Don't use ProGrid to:

• Break the law or infringe anyone's rights.
• Reverse engineer, scrape, or resell the service.
• Upload content you don't have the right to upload.
• Interfere with the service or other users.

Free accounts include the limits described on the Pricing page and can change over time. Paid plans bill in advance (monthly or annually). Prices, taxes, and limits can change with notice. Failed payments may pause your account.

The 14-day trial on paid plans starts the moment you select a paid plan. Cancel before it ends to avoid being charged. One trial per customer.

You can cancel anytime from your account. Cancellation stops future charges; we don't refund partial periods unless required by law. You keep access until the end of the period you paid for.

You own the job photos, lists, clients, and notes you put into ProGrid. You give us a limited license to host and process that content to run the service. We do not sell your content.

Decision Cards, Supply prices, and Demand signals are decision-support tools, not guarantees. You're responsible for the prices you quote and the work you sell.

The ProGrid software, brand, and content are owned by Sucrane Group and its licensors. You get a non-exclusive, non-transferable right to use the service while your account is in good standing.

The service is provided "as is" without warranties of any kind, express or implied, to the maximum extent allowed by law. We don't promise uninterrupted, error-free, or perfectly accurate output.

To the maximum extent allowed by law, our total liability for any claim related to the service is capped at the greater of $100 or the amount you paid us in the 12 months before the claim. We're not liable for indirect, incidental, or consequential damages.

You agree to defend and indemnify ProGrid and Sucrane Group against claims arising from your use of the service, your content, or your breach of these Terms.

We may suspend or terminate accounts that violate these Terms or pose a risk to the service. On termination, your right to use the service ends; sections that should reasonably survive will survive.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Delaware, unless local consumer-protection law requires otherwise.

We may update these Terms. If changes are material we'll let you know. Continued use after the effective date means you accept the updated Terms.

The following terms apply when you pre-purchase leads through the Buy Leads program. They sit on top of, and do not replace, the rest of these Terms.

• Pricing & minimums. Price per lead varies by trade, from $49/lead (entry trades such as lawn care) up to $149/lead (premium trades such as roofing and solar). Volume discounts of up to 31% apply on top and are shown live at checkout. 5-lead minimum per order. Hard cap of 1,000 leads per customer per calendar month unless a separate written agreement is in place.
• Pre-purchase only. All packs are pre-paid. Estimated delivery windows (3–14 business days, based on volume) are good-faith estimates, not guarantees. Leads are delivered to your dashboard and emailed as they are verified.
• Exclusivity. Each delivered lead is sold once — to you. You agree not to resell, syndicate, repackage, sublicense, or share purchased lead data with any third party (including affiliated contractors, partner brands, or AI training datasets). Breach of this clause is a material breach of these Terms and can result in immediate account termination and forfeiture of unfulfilled credits.
• No conversion guarantee. Leads are sales opportunities, not contracts. We make no representation or warranty regarding appointment rate, close rate, revenue, ROI, or that any lead will result in business. You are solely responsible for your sales process and outcomes.
• Replacement policy (not refund). If a delivered lead is (a) a disconnected or fake phone number, (b) outside the ZIP service area you specified, (c) a duplicate of a lead delivered to you within the prior 30 days, or (d) demonstrably fraudulent, you may flag it in your dashboard within 7 days of delivery and we will replace it 1-for-1 at no charge. We do not issue cash refunds for delivered leads. If we cancel an order before delivery begins, you receive a pro-rata refund of the undelivered portion.
• Outreach compliance. You are solely responsible for complying with all applicable laws governing your outreach to leads, including the U.S. Telephone Consumer Protection Act (TCPA), CAN-SPAM, state Do-Not-Call registries, state-specific consent rules, and analogous laws in your jurisdiction. Where available we provide opt-in / consent metadata; that metadata is informational only. You agree to indemnify and hold harmless ProGrid and Sucrane Group from any claims, fines, or damages arising from your outreach.
• Permitted data use. Lead data is licensed to you for your own direct sales follow-up only. You may not (i) enrich and resell it, (ii) feed it into third-party advertising or audience-targeting platforms, (iii) include it in datasets used to train machine-learning models, or (iv) use it after the homeowner has requested deletion.
• Chargebacks. Initiating a chargeback for delivered leads (rather than using the replacement process) is a material breach and may result in immediate suspension of your account, forfeiture of any remaining credits, and referral to collections.
• Liability cap for the Buy Leads program. Notwithstanding section 12, our total liability under the Buy Leads program is capped at the amount you paid for leads in the 30 days before the claim arose.
• Dispute resolution. Disputes related to lead purchases are subject to individual binding arbitration in Delaware under the rules of the American Arbitration Association. Class actions, class arbitrations, and representative actions are waived to the fullest extent permitted by law. You may opt out of arbitration within 30 days of your first order by emailing legal@sucrane.com.

Questions? Email hello@sucrane.com.